Distinctive Approaches to Communications

Through a learning climate of trust and high energy, participants of this workshop will explore personal strengths and aptitudes essential to effective communications with clients. Understanding and application of the elements of resistance, change, and conflict resolution will be explored through a series of exercises.

Objectives:

By the completion of this workshop, the participant will:

• Establish a learning climate of trust and high energy
• Experience the power of observation
• Explore the significance of listening and the role of first impressions in the development of client relationships
• Clarify guidelines in giving and dealing with criticism effectively
• Define boundaries in the application of one’s work
• Understand the elements of resistance and conflict resolution and thereby gain greater control over personal changes
• Ascertain the role of differences in communications styles
• Define a behavioral contract to support personal changes in one’s communication style